Detail-oriented IT professional seeking a challenging role in IT support, tech support, or desktop support. Leveraging my skills for troubleshooting, system administration, and customer service to provide efficient solutions and ensure seamless technical operations. Eager to contribute expertise in customer service combined with strong communication and problem-solving abilities, to drive success within a dynamic team environment.
Providing exceptional customer service & assisting clients in finding the perfect furniture pieces to meet their needs. My duties included but not limited to:
• Following up with customers after the sale to ensure satisfaction and address any concerns or issues.
• Collaborating with team members to achieve sales goals & deliver excellent customer service consistently.
• Staying informed about current furniture trends, styles, & industry developments to better assist customers & drive sales.
Overseeing the day-to-day operations of my team, ensuring tasks are completed efficiently & effectively while building a positive team dynamic
• Provide guidance & direction to team members.
• Delegate tasks effectively to ensure project deadlines are met.
• Serve as a liaison between team members & upper management.
• Identify areas for process improvement & implement solutions.
Strategizing, coordinating & analyzing merchandising efforts to drive sales and enhance the overall customer experience.
• Analyze market trends and customer preferences to inform merchandising decisions.
• Track and analyze sales performance data to identify opportunities for improvement.
• Stay abreast of industry developments and competitor activities to inform merchandising strategies.
• Collaborate with cross-functional teams to ensure alignment of merchandising efforts with overall business objectives.
Proven experience in retail operations, team leadership, & customer service. Skilled in optimizing store performance through effective staff training,
merchandising strategies, & sales initiatives.
Adept at fostering a positive work environment & ensuring adherence to company policies & procedures.
• Assist in the day-to-day operations of the store, including opening & closing procedures.
• Provide exceptional customer service & resolve any customer complaints or issues.
• Assist in inventory management, including ordering, receiving, & maintaining stock levels.
Skilled in fostering a positive work environment, driving sales, & ensuring exceptional customer service. Proficient in delegating tasks,
implementing merchandising strategies, & optimizing store performance. Committed to achieving operational excellence & exceeding sales targets in a fast-paced retail environment.
• Delegated tasks & responsibilities to team members, ensuring efficient operation of the store.
• Conducted regular performance evaluations & provided constructive feedback to improve team performance.
• Supervised & motivated a team of retail associates to achieve sales targets & deliver exceptional customer service.
• Provided excellent customer service by answering phone calls, addressing customer inquiries, & handling prescription pick-ups & drop-offs.
• Entered patient & prescription information into computer systems with a high level of accuracy & attention to detail.
• Conducted regular performance evaluations & provided constructive feedback to improve team performance.
• Assisted with administrative tasks such as billing, insurance claim processing, & maintaining patient records.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, & ensuring customer satisfaction.
• Effectively communicated with customers via phone, email, & in-person interactions, demonstrating strong interpersonal & communication skills.
• Maintained a positive & professional demeanor during interactions with customers, fostering a welcoming & supportive environment.
• Demonstrated problem-solving abilities by identifying customer concerns & implementing appropriate solutions in a timely manner.
• Utilized active listening skills to understand customer needs & preferences, tailoring responses & recommendations accordingly.
Martin Luther King Jr. Senior High School
3200 E Lafayette St, Detroit, MI 48207
MSAT
CompTIA IT Fundamentals (ITF+)
CompTIA A+ (A+) (Completed by 05/24)
Google IT Support Professional Certificate
