Certifications

Forage

• Datacom Help Desk Job Simulation

Provided support in incident management and critical issue prioritization. Gained knowledge of ITIL processes, problem-solving, and effective communication, ensuring efficient service management and maintaining customer satisfaction during IT crises.

• CompTIA IT Fundamentals (ITF+)
• CompTIA A+

Microsoft

• Coming Soon

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• Google IT Support Professional Certificate
• Technical Support Fundamentals
• The Bits and Bytes of Computer Networking
• System Administration and IT Infrastructure Services
• Operating Systems and You: Becoming a Power User
• IT Security: Defense against the digital dark arts

Linked    Learning

• IT Help Desk for Beginners
• IT Service Desk: Customer Service Fundamentals
• Learning ServiceNow

CourseCareers

• CourseCareers Pratical Help Desk Professional (PHDP)