Justin Emanuel Jones

TECH SUPPORT SPECIALIST

Qualifications

Detail-oriented and customer-focused professional with over 10 years of experience in retail, and customer service roles. Possessing exceptional communication and problem-solving skills, I have a proven track record of delivering outstanding service in high-volume environments. Certified in CompTIA and Google IT Support, with strong technical troubleshooting abilities. Adept at managing customer interactions, resolving issues efficiently, and ensuring a seamless customer experience. Passionate about leveraging my IT knowledge and certifications to provide top-tier tech support and assist customers with their technology needs.

Education

Western Governors University

Bachelor of Science - BS, Information Technology 2025

Martin Luther King Jr. Senior High School

Math, Science Applied Technology Pathway

Work Experience

LOG(N) Pacific
IT Support Technician (Intern)

Assist in diagnosing and resolving hardware and software issues for members and clients.

Datacom Help Desk Job Simulation
Service Desk Technician

A virtual work experience program designed to provide practical experience and insights into the day-to-day tasks of a help desk or IT support role.
This simulation allowed me to step into the role of a help desk support technician at Datacom, a global IT services company
This certification allowed me the opportunity to understand the processes and skills required to provide technical support to customers or internal employees, handle tickets, and troubleshoot common IT problems.